Shipping policy
Shipping Policy
Last Updated: July 23, 2026
Thank you for shopping with Chapter & Co. We're committed to delivering your order as quickly and smoothly as possible.
Shipping Destinations
We currently offer FREE Standard Shipping within the United States.
At this time, we do not ship to international destinations.
Order Processing
- Orders are processed within 2-3 business days (Monday–Friday, excluding public holidays).
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.
Please note that processing times are separate from shipping times.
Estimated Delivery Time
After your order has been shipped, estimated delivery is:
- United States: 6–12 business days
While most orders arrive within the estimated timeframe, delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number so you can monitor your shipment's progress.
If you have not received your tracking information within 3 business days after placing your order, please contact our support team.
Delays
Occasionally, shipping may be delayed due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Customs inspections
- Carrier delays
- High shipping volumes
- Public holidays
We appreciate your patience and understanding should these situations arise.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Chapter & Co. is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We will do our best to update your order before it is dispatched, but we cannot guarantee changes once processing has begun.
Lost or Missing Packages
If your tracking indicates that your package has been delivered but you have not received it, please:
- Check around your delivery location.
- Ask family members, neighbors, or your building management.
- Contact the shipping carrier for additional information.
If you still cannot locate your package, please contact us and we'll do our best to assist.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Chapter & Co.
Email: support@chaptercobook.com