Return & Refund Policy

Last Updated: July 23, 2026

At Chapter & Co., we are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Change of Mind

We do not accept returns, exchanges, or refunds for change of mind, including if:

• You no longer want the item.
• You ordered the wrong item.
• You purchased by mistake.
• The item did not meet your personal expectations.

Please review the product description carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos of the product and the packaging

Once your claim has been reviewed and approved, we will, at our discretion:

• Send a replacement item; or
• Issue a full refund to your original payment method.

Eligibility for Replacement or Refund

To qualify for a replacement or refund due to damage, defects, or shipping errors:

• The issue must be reported within 7 days of delivery.
• The product must not have been intentionally damaged or misused.
• We may request that the item be returned before processing your claim.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been processed or dispatched, it cannot be cancelled.

Contact Us

If you believe your order qualifies for a replacement or refund under this policy, please contact us at:

Chapter & Co.
Email: support@chaptercobook.com

Please include your order number in all correspondence so we can assist you as quickly as possible.